Because of Payhip’s previous file size limit, some larger products had to be divided into multiple parts, which caused complications during checkout and download. From now on, this won’t be necessary: Payhip now allows multiple uploads of up to 5 GB per file, so future products over 5 GB will be delivered seamlessly within a single product.

Last Update on (Saturday 23 August 2025)

We are currently updating our catalog to take advantage of this improvement. Since it involves reorganizing many products, the process of migration will take about one month to be fully completed. During this period, some items may still only show the “Buy Now” option instead of “Add to Cart.”

Our products may be delivered in ZIP or RAR format to ensure faster and safer downloads.

Please note: if the product is provided in multiple RAR parts, you must download all parts before extracting them. This ensures the files work correctly.

We strongly recommend:

• Windows → WinRAR
• Mac → The Unarchiver or Keka
• iPad → iZip (please note that iZip does not always work as expected, so we recommend extracting on a desktop device such as Mac or Windows for best results)

💡 Make sure you have a stable internet connection during the download.

Due to Payhip’s 5GB per file upload limit, some products are split into several corresponding files. This does not affect the quality of the product in any way.

• Our Kontakt libraries require the Full Version of Kontakt and are not compatible with Kontakt Player. No refunds are given if purchased for the Player version.
• Products are not part of the Native Access ecosystem and have no serial numbers. Load the .nki file via Kontakt’s file browser.
• Kontakt Full License: https://www.native-instruments.com/en/pricing/kontakt-7/
• For Genealogy Player products released between 2022–2024 that used serial numbers, we cannot reissue them if you do not remember the registration email. Responsibility for access keys lies solely with the customer.

Soundbox is based on the Audiomodern software, which is also available for older iPad models.

However, older devices have hardware limitations that can make it difficult to manage large-size libraries smoothly.

The Audiomodern software allows mapping more sounds into the database than an older iPad can realistically handle. This may lead to loading or playback issues with heavier libraries.

👉 Our role is to create high-quality content that works within the possibilities of the software. Re-adapting the libraries would mean reducing their quality and dynamics, which is something we prefer not to compromise.

For users with older devices, we also offer smaller and lighter libraries. These versions are more affordable, but naturally less powerful compared to the full collections.

⚠️ Please note: such limitations are not usually experienced on PC or Mac systems, which are commonly used in professional setups and can manage larger libraries more effectively.

For iPad users, a truly smooth experience with large libraries is generally achievable only on Apple Silicon models (M1 or newer) equipped with at least 16 GB of RAM. Older iPad models may be technically supported by Audiomodern, but they are not really suited for professional-grade workloads.

➡️ If you encounter difficulties, we recommend reaching out directly to Audiomodern for further guidance: https://audiomodern.com

Products for Genealogy Player, Native Instruments Kontakt, and Audiomodern Soundbox are not identical.

Each player has unique features and some sounds are adapted for optimal performance.

Crossgrades are not available.

After completing the purchase on Payhip, you will receive the download page and an email with the download link.

If you experience issues:

• Use a wired LAN connection (recommended), avoid Wi-Fi/hotspots or unstable networks.
• If you want to manage multiple or large downloads more efficiently, use the free software Motrix (https://motrix.app).
• Do not start multiple downloads at once or refresh the page repeatedly.

Support (urgent cases only):

Email hello@cinematicalpha.com with:

• Screenshot of the error

• Internet speed test result

• Order number

• No refunds for “I don’t like the product” claims — digital products cannot be deactivated.
• No refunds for compatibility mistakes (e.g., Kontakt Player instead of Full Version).
• No refunds for temporary download issues.
• No refunds for hardware limitations. For example, some older iPad models cannot handle large libraries due to restrictions in the Audiomodern player. This is not a fault of Cinematic Alpha. For a professional experience on iPad, we recommend using the latest models with higher RAM capacity, which are designed to handle large sound libraries more effectively.

Please read the product instructions and requirements carefully.

If the issue persists, contact us.

You may review Cinematic Alpha products on social platforms if you hold a valid license (single user or company).

We reserve the right to block access to future purchases if attempts are made to damage the reputation of Cinematic Alpha or its developers.

Note: All demo tracks belong to the respective musicians. Any information or endorsements from them are provided freely and without conditions.

If your questions have already been answered and no further assistance is required, customer service may stop responding.

We are not responsible for your PC or backups. Please back up your products immediately after purchase.

If a transaction fails, avoid repeating it multiple times to prevent duplicate charges.

Pending amounts are usually refunded by your bank or PayPal within 10 days.

Cinematic Alpha is only responsible for creating and selling products, not for payment processor operations.

Payhip is a multi-vendor platform. If you use the same email address across different Payhip stores, the system will display all your purchases from those vendors in a single account view.

This does not mean there is any collaboration between the vendors, nor does it affect your Cinematic Alpha licenses and downloads. Your purchases with us remain fully independent and secure.