FAQ
- How to use Pulse Downloader?
Please, visit this page due to learn more: https://pulsedownloader.com/#more_details-section
- I don't remember the email I used to register with Pulse Downloader. Could I have another serial number?
We regret to inform you that we cannot provide another serial number. The responsibility for access keys lies solely with the customer.
- Can I ask money back if I have the NI Kontakt Player?
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Sorry but we don’t refund you because our libraries work with Kontakt Full Version.
- Are products made for different players (e.g., Genealogy Player, Native Instruments Kontakt, Audiomodern Soundbox) the same?
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No, products for different players are not identical. Each player has unique features, and some sounds may be adapted for optimal performance. Crossgrades are not currently available.
- Can I add the library on the left area of Kontakt? Where is the serial number?
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Remember that our products are not compatible with Kontakt Player because we are not partners of Native Instruments, so there is not a serial number, you will need the Kontakt Full License available here: https://www.native-instruments.com/en/pricing/kontakt-7/
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We recommend to read this article about third party companies who collaborate with Native Instruments:
- I don't like the product, can I get a refund?
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We can’t deactivate the product for this reason unfortunately we can’t refund a library once it has been purchased.
- There is a bug, can you help me?
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It’s very important to read carefully the instructions and requirements, anyway feel free to contact us for any further information: cinematicalpha@gmail.com
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If there are corrupted files, it may be due to a forced exit from the Pulse Downloader application during the file copying process. Please note that if the connection is slow or interrupted, Pulse Downloader will work silently and complete the download automatically.
- Can I review on social platforms Cinematic Alpha products?
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Sure! If you have a regular license (as single user or company) of our product, you are able to review a Cinematic Alpha Product.
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But remember that we reserve the right to ban lifetime from purchases all users or third parties who intend to damage the hard work of Cinematic Alpha and its developers.
- Why isn't customer service responding to me anymore?
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Because your questions have already been answered.
- I have formatted my PC, could you help me recover my digital products?
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We are not responsible for your PC, it's like saying that if you format your PC and ask a friend to give you back what was inside, it is not their responsibility to do so.
- I'm experiencing difficulties downloading the product and would like to request a refund.
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We've incorporated Pulse Downloader. We recommend following Pulse's instructions for a seamless download experience https://pulsedownloader.com/contact-us/ .
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Please note that upon download, users will receive a PDF guide to assist them in understanding how to use Pulse Downloader.
All of our archives do not expire; however, after one month, Cinematic Alpha is not obligated to provide download links or additional serial numbers. Please note that archives have a maximum of 10 download attempts using Pulse Downloader. Additionally, after one month from the purchase date, Cinematic Alpha is not obligated to provide any additional serial numbers in case the user has not properly saved the products. We strongly advise users to make an immediate backup upon purchase. It's important to note that Cinematic Alpha operates differently from cloud services like Google Drive or Dropbox; we solely provide the product at the time of purchase.
Cinematic Alpha does not provide refunds for temporary download issues. This means that if you are unable to download a product due to a temporary issue, such as a server outage or a network problem, you will not be eligible for a refund.
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We understand that this may be a temporary inconvenience. We know that it can be frustrating to be unable to download a product that you have purchased. We will do all the best due to help you.
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In case of an error during the download, we will kindly ask you for the following information:
1. Screenshot of the error message: This will help us to identify the cause of the error.
2. Speed of your Internet Provider: This will help us to determine if your connection is fast and stable enough to
download the product.
3. Order number: This will help us to identify your purchase and track your progress.
We appreciate your cooperation in resolving any download issues you may experience.
These three steps are necessary for us to help you and provide you with assistance with alternative links or,
in exceptional cases, remote assistance.
If you are experiencing a temporary download issue, please contact our support team for assistance.
We will work with you to resolve the issue as quickly as possible.
- I cannot complete the purchase. What I can do?
If the purchase cannot be processed, it is not recommended to make multiple attempts, as this may result in double charges that may go unnoticed by PayPal. In such cases, the primary responsibility lies with the customer's bank and PayPal. Research indicates that any unaccounted-for amount is generally credited to your bank account or reflected on your credit/debit card within a maximum of 10 days.
In this regard, our responsibility is limited to the production and sale of products, but does not extend to the internal functioning of international payment circuits.