UPDATES
Dear Cinematic Alpha community,
Due to a potential relocation, our response times for customer support may be slower than usual. We are currently evaluating a change of physical location and expect to resume our normal support hours by February, as listed on our website.
We appreciate your patience and understanding during this transition.
- We stand in heartfelt solidarity with the loved ones of Fabian Grabau, a steadfast supporter of Cinematic Alpha and a cherished brotherly friend to Andrew Fly. His unwavering spirit and kindness touched us deeply. May his journey into the infinite be serene and filled with light. 🕯️
If you would like to support the family of my dear friend Fabian Grabau, who recently left us, it would mean the world to us. Your kindness and generosity during this difficult time would be deeply appreciated. Thanks. CLICK HERE TO DONATE
- We kindly inform you that our libraries for Soundbox, including Cinepads Volume 1, use uncompressed sounds to ensure the highest audio quality. While they work flawlessly on PC and Mac, some iOS systems, like iPads, may currently encounter performance challenges.
Please rest assured that we are working to optimize our libraries for a smoother experience across all platforms. Thank you for your understanding and continued support!
- We would like to inform our customers that some important but necessary changes will soon be announced. Rest assured, these changes will not affect your experience.
- Products for different players (e.g., Genealogy Player, Native Instruments Kontakt, Audiomodern Soundbox) are not identical due to unique features and sound adaptations. No crossgrades are currently offered. Read our FAQ
- Bug Fixed: After proper installation, the VST3 should now automatically appear under the correct name, “Genealogy,” instead of “TEST-ADSR.” This test name was used exclusively in pre-release versions for our testing team. We apologize for any confusion caused.
- We recommend following the correct installation steps for Genealogy Player as outlined in our manual. There’s no need to reinstall the VST2 version.